Banaras Institute of Pharmacy
Grievance redressal
If something is wrong — a fee, a result, a facility, or the way someone has been treated — this is how you raise it.
The principle
Anyone can raise a grievance
Any student, parent or member of staff can raise a grievance with the institute. It costs nothing, it can be raised on someone else's behalf, and raising one cannot be held against the student who raised it.
- A grievance can be raised by a parent or guardian, not only by the student.
- To raise something without giving your name, call the office or speak to any member of staff. The form asks for a contact detail so the institute can tell you what was done.
What counts
Grievances the institute will hear
If what is wrong is not on the list, raise it anyway.
Admission and enrolment
Anything about how a seat was allotted, documents demanded at admission, or a place withheld.
Fees and refunds
Fees charged beyond what is published, a refund not made on withdrawal, or a receipt not issued.
Examination and results
Examination conduct, evaluation, a result withheld, or a certificate not issued.
Scholarships
A scholarship claim not forwarded or verified by the institute, or a delay in the college's part of the process.
Harassment or discrimination
Harassment of any kind, or discrimination on grounds of caste, religion, gender, language or disability.
Ragging
Ragging in any form, on or off the campus. Reported the same way, and treated as the most serious of these.
Teaching and facilities
Classes not held, laboratories or library not available as stated, or a facility charged for and not provided.
Anything else
The list above is not a limit. If something is wrong, raise it.
The process
What happens after you raise it
- 1
Raise it
Use the form on this page, call the office, or speak to any member of staff. Give as much detail as you can — dates, names and documents make a complaint far easier to act on.
- 2
It reaches the committee
The grievance is recorded and put to the institute's grievance committee.
- 3
You are told the outcome
The person who raised it is told what was found and what was done. If it is not resolved, you can write to the Board of Technical Education, Uttar Pradesh, or to the Pharmacy Council of India.
The most serious of them
Ragging is prohibited
Ragging is prohibited at Banaras Institute of Pharmacy, in any form, on or off the campus. It is a criminal offence under Indian law and a ground for expulsion. Any student, parent or member of staff can report it, and a report can be made anonymously.
Every student and their parent or guardian must file an anti-ragging undertaking at the time of admission. It is filed online on the national portal, not with the college, and the college records the acknowledgement.
The anti-ragging page in full →Report it the same way
Use the form below and choose Ragging, call the office, or speak to any member of staff. It is treated as the most serious head of grievance and acted on first.
National helpline
National Anti-Ragging Helpline, 24 hours, toll free
Raise it
Send it to the institute
One form for every head of grievance, ragging included. Choose the category and say what happened.
If you would rather not put it in writing, call 7706033222 or speak to any member of staff on the campus. Nothing about raising a grievance requires you to use this form.
Admissions 2026-27
Begin your career in pharmacy
60 seats on the two-year D.Pharm, approved by the Pharmacy Council of India and affiliated to BTEUP. Fill in the enquiry form and the admissions office will call you back.
Or call 7706033222 to speak to the admissions office.